Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you fill out a form, request an audit, or communicate with us. This may include your name, email address, phone number, company name, and any other information you choose to provide. Phone numbers are stored securely and retained only as long as necessary to provide our services or as required by law.

2. SMS & A2P 10DLC Compliance

By providing your phone number and opting in, you consent to receive SMS communications from Black Stripe Solutions regarding your inquiries, audits, and services. Messages may include service updates, audit results, follow-up communications, appointment reminders, and promotional offers. Message and data rates may apply. Message frequency varies based on your interaction with our services. You can reply STOP to unsubscribe or HELP for help.

SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and send you technical notices and support messages.

4. Communications Preferences & How We Contact You

We communicate with our users across multiple channels to provide the best possible service and support. You may withdraw consent for any or all communication channels at any time by contacting us at info@blackstripesolutions.com.

Email Communications

Transactional emails (receipts, audit reports, account notices) do not require opt-in, while marketing emails (promotions, offers, newsletters) require consent. Every marketing email includes an unsubscribe link and opt-out requests are honored within 10 business days. All emails will clearly identify Black Stripe Solutions as the sender with a valid physical mailing address included in each message.

Voice Calls

By providing a phone number, users may receive voice calls from Black Stripe Solutions regarding their services. Calls will not be made using an autodialer or prerecorded message without prior express written consent. Users may opt out of voice communications at any time by contacting info@blackstripesolutions.com or by verbally requesting removal during any call.

5. Policy Updates & Contact Us

Black Stripe Solutions reviews this policy periodically to ensure ongoing compliance with applicable federal and state communications laws. Material changes will be reflected in the Last Updated date above.